Support

Maestra: AI Piano Note Reading

Questions, ideas or something not working? Write to us at kurnazarslanmelek@gmail.com. We usually reply within two working days.

The app doesn’t hear my piano

Make sure you chose My piano on the practice screen and allowed microphone access (iPhone Settings → Maestra → Microphone). Put the phone near the piano, play one note at a time, and try in a quiet room. If it still doesn’t work, switch to the on-screen keys. The app works the same way with them.

Is my playing recorded?

No. The sound is analysed on your phone to find the note and is never recorded or sent anywhere. See our privacy policy.

I bought Maestra Pro but it isn’t showing

Open the Pro screen and tap Restore. Make sure you are signed in with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, choose Maestra and tap Cancel Subscription. If you are on the free trial, cancel before it ends and you will not be charged.

How do I get a refund?

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Can I hide the letters on the keys?

Yes. Tap Hide letters above the keys on the practice screen. Tap Show letters to bring them back. The note names follow your phone’s language (for example Do-Re-Mi or C-D-E).